Expression of Interest: Head of Product & Service Management
Location: Remote/Flexible, with travel across England as required
Contract Type: 2 years, subject to programme award (or Associate engagement)
Salary: £70,000-£80,000 FTE or up to £700 daily rate
Hours: 37.5 hours per week (full-time equivalent)
Status: Expression of Interest- We welcome expressions of interest from individuals interested in either a permanent head role or an Associate engagement.
A Senior Opportunity to Shape Digital Products and Service Delivery
Etio is developing plans for a significant national programme and is seeking expressions of interest from experienced leaders in digital product management, service management and technology-enabled transformation.
The Head of Product & Service Management will be responsible for the strategic direction, governance and effective delivery of the programme's digital products, technology-enabled services and supporting data environment.
This role will connect product strategy with operational service delivery, ensuring that digital services are secure, scalable, user-focused and capable of evolving as programme requirements develop. The successful candidate will work across programme teams, technology partners and stakeholders to ensure digital products and services deliver meaningful outcomes for users and the wider programme.
You Will
- Provide strategic leadership for product and service management across the programme.
- Lead the technology partner's contribution to solution design, delivery, integration, mobilisation and live operation.
- Establish and maintain a shared product vision, strategy and roadmap across the programme and technology workstreams.
- Ensure the technology partner mobilises the appropriate capability across architecture, security, service design, user research, accessibility, engineering, integration, data, testing, DevOps and service operations.
- Translate user needs and programme requirements into clear product priorities and delivery outcomes.
- Establish effective product governance, prioritisation and decision-making processes.
- Lead product and service readiness, testing, acceptance, release management and transition into live service.
- Ensure appropriate approaches to data protection, information security and information governance are embedded throughout delivery.
- Monitor service performance, availability, user satisfaction and operational effectiveness.
- Identify opportunities for product enhancement, service improvement and innovation.
- Manage product and service risks, dependencies, priorities and delivery challenges.
- Support the mobilisation and implementation of digital services at scale.
- Provide clear reporting, insight and recommendations to senior leaders and stakeholders.
What You'll Bring
- Significant experience in product management, service management or digital transformation within a complex programme or organisation.
- Experience taking accountability for technology delivery across design, build, integration, implementation and live service operation.
- A proven track record of building shared ownership and alignment across organisational, stakeholder and contractual boundaries.
- Strong understanding of product lifecycle management, roadmap development and prioritisation.
- Experience working with technology delivery teams, developers, architects and service providers.
- Strong understanding of service management principles and operational delivery.
- The confidence and credibility to provide constructive challenge to both programme teams and technology partners.
- Experience operating within data protection, information governance and security requirements.
- Excellent stakeholder management, communication and influencing skills.
- Experience managing suppliers, external technology providers or strategic delivery partners.
- Strong analytical, problem-solving and decision-making skills.
- The ability to balance strategic priorities with operational delivery and programme outcomes.
Who We Are
📌 Etio is a mission-driven organisation providing expertise to improve education systems and outcomes.
📌 We work in partnership with the Department for Education and sector leaders to deliver high-quality national programmes that raise standards and strengthen the profession.
Benefits
We know our people are our greatest strength. That's why we offer a flexible, supportive culture and benefits that help you do your best work while supporting your wellbeing.
- 25 days annual leave plus bank holidays (with the option to buy more)
- Flexible working culture
- Private Medical Insurance & Healthcare Cash Plan
- Enhanced family-friendly policies
- Work from Anywhere globally (up to 8 weeks per year)
- Paid volunteer day
- Cycle to Work & Electric Car Scheme
- 3% employer pension contribution
Accessibility and Adjustments
We're committed to creating an inclusive and accessible recruitment process. If you need any adjustments to help you perform at your best during the application or selection process, please let us know. We'll work with you to ensure you have the support you need throughout the process.
We welcome expressions of interest from individuals interested in either a permanent head role or an Associate engagement.